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1. #Playstation live chat manuals
2. #Playstation live chat Ps4
3. #Playstation live chat plus
4. #Playstation live chat professional

It was a quick call I was off the phone in 4 minutes and 36 seconds.

#Playstation live chat professional

He continued to be friendly and professional as I added on some amateurish questions, like if the PlayStation had to be on for me to do this and if the setup is different if I take the console to a friend's house. He informed me, correctly, that the easiest way to sync would be to plug the controller into the PlayStation and press the PS button. I spoke to Gerard, who told me he was located in El Salvador (which I would find was the case for every representative I spoke to) and quickly answered my question. on a Thursday, when I called to ask how I can sync a new controller to a PS4. The Ask PlayStation Twitter account got back to me in 56 minutes with an incorrect answer. During each call, the representative asked me for my email address or PlayStation account username, as well as my first and last name. This will take you to a Sony Support page (not a PlayStation page) with this number: 1-800-345-SONY (7669).

#Playstation live chat manuals

However, if you're like me and don't keep manuals lying around, you'll have to do a Google search like I did. If you have the manual, you can find it there. I couldn't locate it on the PS4's regulatory labels, nor on the PlayStation Support page. PlayStation has some pretty great phone support, so I don't understand why its phone number is so hard to find. But I did eventually find answers for my questions in these articles. This makes sense but doesn't address wanting it dimmer, not brighter.

#Playstation live chat Ps4

For instance, the article on changing the brightness of the light bar is filed under a section on the PS4 camera not being able to see you. They're generally long and group several how-tos together, so you may have to dig a bit. If you don't want to deal with a person, you might want to use the search bar on the PlayStation support site to browse through articles. Salvador's English wasn't perfect, but it was good enough that I always knew what he meant. He gave me the easiest way (plugging it in via USB) and then answered professionally as I threw all of the dumb questions I had at him (Does the PS4 need to be on? Do I do it differently on a friend's PlayStation?). The next morning, at 11:10 a.m., I logged onto PlayStation support's live chat, where I asked a representative named Salvador about how I could sync a new controller. Others suggested using means like tape to cover the light bar. Overnight, I received a few responses, but only one was helpful. the same day, I took the same question about the controller to the PlayStation support forums. You can't even write on the company's Facebook time line.Īt 3:49 p.m. While PlayStation uses Twitter heavily, the company doesn't accept questions via Facebook. And, if not, you can always scan our hidden PS5 tips and tricks in order to troubleshoot your issues.Salvador gave me the easiest way to sync my controller and answered all my dumb questions professionally.Īs I would find out later on a support call, you can go into settings to dim, but not turn off, the light bar.

Here's hoping that individual support can still somehow be as accessible as Twitter has proved. Sony, as we say, is still supporting alternative methods for customers reaching out, but it's never ideal to see something serving a dedicated community be canned - especially one that still clearly people rely on to solve their technical issues with the company's consoles. Whether this move is indicative of anything wider, of course, remains to be seen. Many hopefuls are also seen still trying to squeeze in one last bit of one-to-one support before the month is up.

#Playstation live chat plus

Some users aren't particularly happy about having to go elsewhere, though others indicated that Sony's support via the social media platform was lacking - particularly with regard to PS Plus issues - and that the retirement changes little. To connect w/ PlayStation Support, visit For support articles & self-help resources, visit For support videos, visit - Ask PlayStation July 18, 2022 Starting August 1st, 1-to-1 PlayStation Support via Twitter will no longer be available. Moving forward, PlayStation users will instead be directed toward the company's official website and one of its support channels on YouTube.Īs seen in the replies to the account's tweet concerning the matter, embedded below, the response to the news was pretty varied. The handle that serves the Americas, for example, currently has 1.7 million followers and has been in operation since 2010. (Pocket-lint) - Sony has announced plans to end one-to-one PlayStation customer support through Twitter.įrom 1 August, the company's individual accounts for Europe, Australia and New Zealand and the Americas will no longer be available to take support requests from gamers.Ĭurrently, the round-the-clock customer service is on hand to millions of users and has been running for over a decade.