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When an appliance model reaches End of Life: This is usually when a new appliance model is launched.Įnd of Life/End of Support: The last day when the appliance product is supported by Proofpoint.
Any appliance that will be more than 6 years old at some point during the renewal term, must be replaced as part of the renewal.Įnd of Sale: The last day when the Proofpoint appliance product can be ordered. Extended warranties cannot be purchased from any third party in order to use an appliance beyond the initial 3 year period.Įxtended warranties must be sold with a renewal that includes an appliance that will be more than 3 years old at some point during the renewal term. Proofpoint takes responsibility for the entire appliance stack and as such, the warranty must be purchased directly from Proofpoint. Once the diagnosis is complete, Proofpoint will, at its discretion, either repair or replace the hardware at its expense. The extended warranty service level includes a response time to diagnose the problem that is consistent with our standard P1, P2, and P3 support SLA’s and is determined based on the severity level of the problem. There will be no exceptions.Įxtended warranties covering years 4, 5, and 6 have a different service level from the initial warranty. Appliances that are more than 6 years old cannot be used to operate Proofpoint products or services under any circumstances. Note that actual response times may vary depending on the specific location of the appliance.Īny appliance that is more than 3 years old will require an extended warranty to remain in service. P8 Series: Same-day response (within 8 hours) P6 Series: Same-day response (within 8 hours) Warranty service levels for the 3 years after purchase are as follows:
This policy applies retroactively to all current hardware in use by existing Proofpoint customers worldwide. This warranty includes all stand-alone sales for existing customers as well as new sales of Proofpoint subscription services. All Proofpoint appliances carry a 3-year warranty from the date of sale.
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